OUR COMPLAINTS POLICY

We are committed to delivering world-class services to the highest
standard. We are ambitious and dedicated, constantly re-evaluating
and improving our customers' experience.

Should you have any tips for us on how to improve, we would love to
hear from you!

Similarly, should something go wrong in your experience with us, we
would like to hear about this too. Your opinion is important to us
and we want to give you a voice which could help us shape the future
of our company, as well as give us an opportunity to improve things,
however big or small your suggestions might be.

If you would like to give us your feedback:

Please email us on [email protected] with your comment.

IF YOU HAVE A COMPLAINT

Please email us at [email protected], providing as much
detail as you can. Let us know what the problem is, and how you’d
like us to put things right.

We will acknowledge your email (this is usually within 5 working days
of receipt although during busy times may be longer).

We will then investigate your complaint. This may mean that we will
ask you to provide more information, depending on your type of
submission. This should take no longer than 14 working days from the
date we receive all relevant information, after which we will respond
to you with a resolution.